Please accept our apologies for the delay in dealing with your application and any inconvenience this may caused. We aim to complete all super premium applications within the 24-hour service standard. However, If we are unable to decide an application within the service standard for reasons outside of a customer's control, the application will be decided as quickly as possible and the Super Premium Visa element of the fee will be refunded.
We will reimburse the cost of the super priority element of the fee you paid (the difference between the cost of making a standard application and a super priority application). You will receive a refund of £610 in due course.